Privacy Policy
At vexalorimeda, we understand that your personal information deserves careful protection. This policy explains how we collect, use, and safeguard your data when you work with our business planning services.
Last updated: 15 January 2025
Information We Collect
When you engage with our financial planning services, we collect information that helps us provide you with personalised business advice and support. This includes details you share directly with us and some information we gather automatically.
| Type of Information | Examples | Purpose |
|---|---|---|
| Contact Details | Name, email address, phone number, business address | Communication and service delivery |
| Business Information | Company name, industry, revenue, employee count | Tailored planning recommendations |
| Financial Data | Cash flow patterns, expense categories, growth targets | Strategic planning and analysis |
| Technical Data | IP address, browser type, device information | Website functionality and security |
How We Use Your Information
Your data helps us deliver effective business planning services and maintain our professional relationship with you. We're transparent about exactly how we put your information to work.
- Developing customised financial strategies based on your business goals
- Scheduling consultations and sending relevant planning updates
- Processing payments and maintaining accurate service records
- Improving our planning methodologies through aggregated data analysis
- Ensuring website security and preventing unauthorised access
- Complying with Australian financial services regulations
We never sell your personal information to third parties or use it for purposes unrelated to our business planning services.
Data Storage and Security
We take protecting your information seriously. Our systems are designed with multiple layers of security, and we regularly review our practices to ensure your data remains safe.
Security Measures
- 256-bit SSL encryption for all data transmission
- Regular security audits and vulnerability testing
- Access controls limiting staff to necessary information only
- Secure cloud storage with Australian data centres
- Regular backup procedures to prevent data loss
Data Retention
We keep your information for as long as needed to provide services and meet legal requirements. Client records are typically retained for seven years after our professional relationship ends, in line with Australian taxation and business record obligations.
Your Privacy Rights
Under Australian Privacy Principles, you have specific rights regarding your personal information. We've made it straightforward to exercise these rights whenever needed.
Access Your Data
Request copies of the personal information we hold about you. We'll provide this within 30 days of your request.
Correct Information
Update any incorrect or incomplete personal details in our records at any time.
Delete Your Data
Request deletion of your personal information, subject to legal retention requirements.
Restrict Processing
Limit how we use your information while we address any concerns you may have.
To exercise any of these rights, simply contact us using the details provided at the end of this policy. We'll respond promptly and guide you through the process.
Sharing Your Information
We sometimes need to share information with trusted partners to deliver our services effectively. This happens only when necessary and always with appropriate safeguards in place.
Service Providers
We work with carefully selected third parties who help us operate our business, including cloud hosting providers, accounting software systems, and email service platforms. These partners are contractually required to protect your data and use it only for specified purposes.
Legal Requirements
We may disclose information when required by Australian law, court orders, or regulatory authorities. This typically involves financial reporting obligations or responding to lawful government requests.
Business Transfers
If vexalorimeda were acquired or merged with another company, your information would be transferred as part of that transaction. We'd notify you beforehand and ensure the new entity maintains similar privacy protections.
International Data Transfers
While we primarily store data in Australia, some of our service providers operate internationally. When data crosses borders, we ensure adequate protection through approved safeguards.
- Standard contractual clauses with international service providers
- Privacy shield frameworks where applicable
- Regular compliance audits of overseas partners
- Data processing agreements that meet Australian standards
Cookies and Website Data
Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our site. Most cookies are essential for basic functionality, while others help us personalise content.
Types of Cookies We Use
- Essential cookies for website functionality and security
- Performance cookies to understand site usage patterns
- Preference cookies to remember your settings
- Analytics cookies to improve our content and services
You can control cookies through your browser settings. However, disabling certain cookies may affect your ability to use some website features.
Changes to This Policy
We review and update this privacy policy regularly to reflect changes in our practices or relevant legislation. When we make significant changes, we'll notify you via email or through a prominent notice on our website.
Minor updates, such as clarifications or contact detail changes, will be posted here with a revised date. We encourage you to check this policy periodically to stay informed about how we protect your information.
Contact Our Privacy Team
If you have questions about this privacy policy or how we handle your personal information, we're here to help. Our team responds to privacy inquiries within two business days.
Email: support@vexalorimeda.com
Phone: +61 421 906 075
Address: 10 Contempo Ct, East Bendigo VIC 3550, Australia
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM AEST